In order to get a refund on iOS for a purchase that experienced an issue on an Ooblada game, you will have to go through Apple refund process and use their tool to request the refund.
You can refer yourself to apple how to get help with an item purchase
Alternatively, please follow our recommended steps:
- Open the Mail app
- Find the receipt email for that purchase, it should be titled "Your receipt from Apple" or "Your invoice from Apple".
- Tap "Report a Problem" next to the purchase you want to report
- Login with your Apple account
- Select the problem and describe the issue same as you told us
- And finally submit your problem
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